Return & Refund Policy

Shipping Policy for AwardsEtc.com

At Awards Etc., we understand that many of our products are needed for important events, presentations, and celebrations. We are committed to producing and shipping your order as quickly and accurately as possible.

Order Processing

Many of our products are custom-made or personalized. Production begins after all order details, artwork, and approvals have been received.
Standard production times vary depending on the product, quantity, and level of customization. Estimated production times will be provided when possible. Large orders, custom projects, or specialty items may require additional production time.

If your order has a specific deadline, please contact us before placing your order so we can confirm production and delivery schedules.

Shipping Methods

Orders are shipped using reputable carriers such as UPS, FedEx, USPS, or other freight providers, depending on the size, weight, destination, and shipping requirements of your order. Shipping options and costs are calculated during checkout or provided with your quotation.

Delivery Estimates

Delivery dates provided at checkout or by our staff are estimates only and are not guaranteed.

Shipping transit times begin after production has been completed and do not include order processing, proof approval, or manufacturing time.

Awards Etc. is not responsible for delays caused by shipping carriers, weather conditions, natural disasters, labor disruptions, or other events beyond our control.

Expedited Orders

Rush production and expedited shipping may be available for select products. Additional production and shipping charges may apply. Please contact us before placing your order if you require expedited service or guaranteed delivery by a specific date.

Shipping Addresses

Customers are responsible for providing complete and accurate shipping information. Awards Etc. is not responsible for delays, additional shipping charges, lost shipments, or returned packages resulting from incorrect or incomplete addresses provided by the customer. If an order must be reshipped due to an incorrect address, additional shipping charges may apply.

Multiple Shipments

For orders shipping to multiple locations, separate shipping charges may apply for each destination. Please contact us for assistance with coordinating multi-location deliveries.

Inspection Upon Delivery

Please inspect your order promptly upon delivery.
If your shipment arrives damaged or if any items are missing, notify Awards Etc. within 7 days of delivery. Photographs of the damaged product and shipping packaging may be required to assist with a claim and determine the appropriate resolution.

Lost or Delayed Shipments

If your shipment appears to be lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate the shipment and provide updates whenever possible.

International Shipping

International shipping may be available for select products.
Customers are responsible for all customs duties, taxes, import fees, brokerage charges, and any other fees imposed by the destination country.
Awards Etc. is not responsible for delays caused by customs inspections or international shipping processes.

Shipping Restrictions

Certain oversized, fragile, or specialty products may require special packaging, freight delivery, or additional handling charges. These requirements will be communicated before shipment whenever applicable.

Contact Us

If you have any questions regarding shipping or need assistance with an order,
please contact us:

Awards Etc.

We appreciate your business and are committed to delivering high-quality awards, trophies, recognition products, and custom engravings safely and on time.