Shipping Policy
Return & Refund Policy for AwardsEtc.com
At Awards Etc., customer satisfaction is important to us. Because the majority of our products are custom-made, engraved, or personalized specifically for each customer, we maintain a limited return and refund policy.
By placing an order with Awards Etc., you acknowledge and agree to the terms outlined below.
Custom & Personalized Products
Most products sold by Awards Etc., including trophies, plaques, awards, medals, gifts, signage, engraved items, and other customized products, are made specifically to your order.
All custom, engraved, personalized, or special-order items are considered final sale and are not eligible for return or refund.
This includes products containing:
● Personalized names or inscriptions
● Dates or event information
● Company logos or custom artwork
● Photographs or graphics
● Special-order materials, colors, or configurations
Customers are responsible for carefully reviewing all submitted information and any design proofs before approving production.
● Personalized names or inscriptions
● Dates or event information
● Company logos or custom artwork
● Photographs or graphics
● Special-order materials, colors, or configurations
Customers are responsible for carefully reviewing all submitted information and any design proofs before approving production.
Company Errors
If Awards Etc. makes an error during production or ships an item that does not match the
approved order, we will correct the issue at no additional cost.
Expedited Orders
Examples include:
● Incorrect engraving or personalization compared to the approved proof
● Incorrect product shipped
● Manufacturing defects
● Missing items due to packing errors
If you believe your order contains a company error, please notify us within 7 days of delivery.
● Incorrect engraving or personalization compared to the approved proof
● Incorrect product shipped
● Manufacturing defects
● Missing items due to packing errors
If you believe your order contains a company error, please notify us within 7 days of delivery.
Depending on the circumstances, Awards Etc. may, at its sole discretion:
● Repair the product,
● Replace the product, or
● Issue a refund if repair or replacement is not practical.
Photographs of the product and shipping packaging may be required to process your claim.
● Repair the product,
● Replace the product, or
● Issue a refund if repair or replacement is not practical.
Photographs of the product and shipping packaging may be required to process your claim.
Customer Errors
Refunds, replacements, or returns will not be provided for:
● Misspellings, incorrect dates, or inaccurate information supplied by the customer
● Errors appearing on customer-approved artwork or proofs
● Orders placed incorrectly by the customer
● Changes of mind after production has begun
● Normal variations in color, grain, texture, or finish of natural materials such as wood, marble, glass, stone, or metal
● Misspellings, incorrect dates, or inaccurate information supplied by the customer
● Errors appearing on customer-approved artwork or proofs
● Orders placed incorrectly by the customer
● Changes of mind after production has begun
● Normal variations in color, grain, texture, or finish of natural materials such as wood, marble, glass, stone, or metal
Damaged Shipments
If your order arrives damaged during shipping, please contact us within 7 days of delivery.
Please retain all packaging materials and provide photographs of both the damaged product
and the shipping container. We will work with the shipping carrier to resolve the claim and
determine the appropriate remedy.
Order Cancellations
The following items cannot be returned unless the issue resulted from an error by Awards Etc.:
● Custom awards
● Personalized trophies
● Engraved plaques
● Name badges
● Custom gifts
● Promotional products
● Signs
● Special-order merchandise
● Clearance or closeout items
● Custom awards
● Personalized trophies
● Engraved plaques
● Name badges
● Custom gifts
● Promotional products
● Signs
● Special-order merchandise
● Clearance or closeout items
Contact Us
If you have any questions regarding shipping or need assistance with an order,
please contact us:
Awards Etc.
We take pride in the quality of our workmanship and stand behind every product we create. If
we make a mistake, we will make it right. Our goal is to ensure every customer receives a
product that accurately reflects the order they approved while maintaining fair policies for the
custom nature of our business.